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EXCEPTIONAL CUSTOMER SERVICE
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My family and I were heading to Myrtle beach for our yearly vacation, towing our RV. We got a major problem with the cable that controls RV Under my Ford f150 pick up. We had to stop at the first Ford dealer to fix this problem asap. We called at Capital ford and right away, on the phone we felt that we would be well taken care of. First, Roger Brown came to see us right away and found a technician to take a look at the problem. Mike Snith was also very helpful, and they were able to give us a diagnostic in 20 min. Julio worked on my truck, and he did a super job. We were able to leave after only 1 hour and half, which is exceptional, since we didnt have appointment and it was middle of afternoon. The price was also very fair, and I recommend this dealership. They care about their customers, even if we are not from the place. Thank you to all of you. Lerga family , from Montréal Canada
Mar 24 2015
Reviewed by Josip Lerga
Unprecedented Customer Service
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I just wanted to write you to let you know about my experience at your Rocky Mount branch. First off I live south of Raleigh approximately 78 miles from your Rocky Mount store. I have purchased multiple Ford vehicles and have always tried to deal and bargain with your Raleigh branch. I have yet to be able to get it done at the Raleigh location which is much more convenient to where I live than Rocky Mount. I usually deal with Carolina Ford in Fuquay Varina and Crossroads Ford in Cary. I wanted to let you know that I purchased a vehicle from the Rocky Mount Branch this weekend where I received unprecedented customer service and honesty. My experience with Will, Tim and Jeff should be a role model application for all of your branches. These guys were very easy to work with and honest from the start of my purchase to the finish. They were personable and very willing to do whatever it took to have a satisfied customer that was once ruined in Raleigh The vehicle I purchased was actually at the Raleigh Branch at the start of the weekend. Regards, David Sears
Mar 24 2015
Reviewed by David Sears
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